If you don’t know how to cancel Zomato order don’t worry in this article we are cover how to cancel Zomato order and how to Get a refund cancelled order in Zomato.
With the ease of the internet at our fingertips, it has made our life so easy that we can order food anytime whenever we want. And ordering food with the available food delivery apps like Zomato the process has been more than convenient. But with the availability of endless options in the menu or any other option, like a payment system, or concerning the locations (when you have different locations saved in your profile) mistakes can be made by anyone. To revert to their mistake, you will have to follow these simple steps, to cancel your orders, reason can be any, like wrong payment details, wrong address, or wrong food chosen. Follow these steps to know how to cancel a Zomato order.
But, as far as Zomato is involved, there are some options for cancelling the food. These methods are designed in such a way that not everyone can easily revoke food. That is why we will tell you how to cancel a Zomato order in very simple steps Because you only need to take a few simple steps in a specific order. You can cancel an order on the Paytm App in the same way.
How To Cancel Zomato Order?
To cancel an order on Zomato, you must follow the steps outlined below:
Step 1: Launch the Zomato app: The first step is self-explanatory. In this step, launch the Zomato app or, if using the webpage, the Zomato webpage. Log in to your account from where you have placed your order. Make sure to open the platform where you initially placed the order.
Step-2: Navigate to the ‘your profile icon: Then, in the top right corner of the app, press on your profile.
Step-3: Select ‘your orders’: It is the first option under the ‘Food Orders’ tab. It will be available once you press on your account and the menu opens.
Step-4: From the given options, choose the restaurant from which you placed your order: Click on the hotel where you placed your order. Simply click on the restaurant’s name, and the order summary will show up.
Step 5: Select Help: There will be a ‘Support’ tab in the upper right corner of the screen. Pick ‘Support.’
Step-6: Enter “I want to cancel my order” in the customer support form: A chat window will appear, in which you can quickly mention your question or problem. (you will have the option of choosing the language in which you want to chat). Now you have entered the zomato help desk. Type ‘I would like to cancel my order in the chat.
Step-7: After that, you will receive five to six options to choose from, including why you want to cancel the particular option. Select an appropriate reason for order cancellation: Choose the reason for the order cancellation. In addition, if the customer service representative believes your reason is valid, they will cancel your order.
It may not always work, but it does most of the time. So you can experiment with this method.
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Is there a cancellation fee if we cancel an order after it has been prepared?
In most cases, if the reason is valid, Zomato does not charge any cancellation fees at all. However, if the reason is invalid or the cancellation period has expired. The Zomato app then charges the full or a portion of the overall cost as a cancellation fee. It also varies depending on the restaurant’s policies.
How can one get a refund for the cancelled order on Zomato?
- Every Zomato user is entitled to a refund if a prepaid order is cancelled by the restaurant due to a lack of items on the menu.
- You will then be issued a full refund for your order. The refund will be processed through the same payment method that you used to make the original purchase.
- If your order is cancelled for any personal reason, such as an inaccurate cellphone number, address, or lack of availability, you will not receive a full refund or any refund at all.
- If you paid by COD, you will be liable to pay penalties for your order cancellation in these cases.
FAQ – How To Cancel Zomato Order
Does Zomato provide a refund if I cancel my order?
Yes, it does, provided you have selected the proper reason and it is not against the policies of the restaurant you are ordering from. If you can cancel an order within the order 1 minute you can get a 100% refund. But in other cases, the refund can be reduced. Because cancellation not just costs food waste but also costs loss of monetary loss to restraints.
How to cancel Zomato orders in all circumstances?
Zomato order cant is cancelled in all circumstances. You must read their privacy policy before ordering or you can also read it if you need to cancel your order. Since these privacy policy change very often, you need to check them.
Can I cancel the order from Zomato from a different account?
No, you can’t do that, to see your order history, you have to log into the account from which you have placed the order.
What is the cancellation fee for prepaid order?
If the order is cancelled by the restaurant, then they have to pay the 25% of the cancellation fee to the customer. Also not paying the full amount to the customer, is the discourage customer from cancelling the order due to unreasonable circumstances.
In how many days, the Zomato refund is processed?
The refund is initiated instantly, however it may take up to 7 days to reflect in your account. In case the payment has been made via e-wallets, you can receive the payment instantly.
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